Salary: Depending on Experience (DOE)
This position is expected to exceed to participate in and overseeing the detail and completion of the maintenance of the casino including ,sweeping, mopping, cleaning and organizing food and hospitality areas. This position will also work in coordination with banquet set-up relating to the set-up of chairs, tables, and other preparations related to catering and food service, as well as demonstrating the GILA WAY.
Essential Duties and Responsibilities:
- Promotes and provides excellent guest service experiences to both internal and external guests.
- Supervise Stewarding team, ensures all duties and tasks are completed and assigned.
- Removes all trash and maintains loading and receiving areas in a safe and clean condition.
- Cleans and sanitizes all food service areas and equipment.
- Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
- Performs other special projects and duties as assigned.
Directly supervises multiple employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- High School Diploma or equivalent preferred.
- Supervisory experience preferred.
- Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
- Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
- Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
- Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
- Strong interpersonal and communication skills, both written and oral.
- This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.