Job Description

This position is responsible for the set-up service, clean-up of all assigned banquet functions and performs the following duties, as well as demonstrating the GILA WAY.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Approach all encounters with guests and team members a friendly, service oriented manner.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with Enterprises standards and regularities to encourage safe and efficient operations. 
  • Inspects the set-up of meeting and banquet functions, checking them against the Banquet Event Order.  
  • Assist in service of functions as required.
  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
  • Performs other special projects and duties as assigned

Skills / Requirements

  • High School Diploma or equivalent preferred.
  • Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
  • In-depth wine and alcohol knowledge preferred. 
  • Ability to perform the GILA WAY which is as follows;   Interact positively with guest, Appreciate our guest, Listen actively to our guest, Greet our guest
  • Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
  • Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc.  Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.