Job: Slot Shift Manager

This posting has expired and is no longer available.

Job Description

This position is responsible for the proper scheduling of slot personnel on their respective shifts and provides guidance and information pertaining to slot operations. 

Essential Duties and Responsibilities:

  • Provides and promotes and ensures excellent customer service at all times.
  • Walks the floor, ensuring an excellent patron experience, observing slot performance and handling disputes.
  • Ensures that payouts are performed in a timely manner.
  • Develops schedules to ensure efficient floor coverage and excellent customer service.
  • Reviews daily logs and paperwork and takes action as appropriate.
  • Documents slot transactions and other activities on a daily basis. 
  • Performs administrative duties such as creating correspondence, memos, email and telephone calls.
  • Interfaces with regulatory agency staff as required. 
  • Assigns and checks in/out all change banks as necessary.
  • Maintains check and comp signing authority according to policy.  
  • Meets with slot personnel and management daily.
  • Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.. 
  • Performs other duties as assigned.

Supervisory Responsibilities:

Directly supervises multiple slot employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. 

Skills / Requirements

  • Associates degree or equivalent and three to five years experience in slot operations. 
  • Must possess excellent customer service skills, strong telephone etiquette and be a self- starter with the ability to multitask follow-up and complete tasks in a timely manner with minimum supervision
  • Strong interpersonal and communication skills.  
  • Proficient in the use of personal computers Microsoft Office Suite Software and Enterprise specific programs.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc.  Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

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