Job: Poker Shift Manager

This posting has expired and is no longer available.

Job Description

This position is responsible for possessing a thorough knowledge of Gila River Gaming Internal Controls, policies, procedures, Tribal Gaming Office, Compact and State Gaming Regulations. Ensures that poker games are in regulatory compliance with the Tribal Gaming Office, State Gaming Authority, internal controls, and standard operating procedures.

Essential Duties and Responsibilities

  • Responsible for all poker games during as assigned shift.
  • Determines when new games are to be opened and when existing games are to be closed.
  • Ensures employees and patrons conform to policies and procedures for the efficient operation of all games.
  • Assists Poker Manager in maintaining proper schedules and deployment of poker room staff including authorizing dealer breaks, rotations and filling in as floor staff when needed
  • Detects and taking appropriate and timely action regarding cheating, fraud, disruptions, handling customer disputes and complaints.
  • Writes daily reports of incidents, problems, questions and corrective needs.
  • Observes security's removal of drop and jackpot boxes.
  • Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple poker employees.

Skills / Requirements

  • High School Diploma or GED and at least three years of poker supervisory experience preferred.
  • Excellent customer service skills
  • Must possess strong marketing/promotional skills, with the ability to establish and maintain effective working relationships with patrons.
  • Ability to market and promote all aspects of Poker. 
  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified/licensed prior to employment. 
  • Must be able to work in a smoking environment.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc.  Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.