Job: Group Tour Busing Representative

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Pay: from $10.89/hour

Posted: 05/30/2018

Job Status: Full Time

Job Description

This position assists in busing and group tour operations for multiple casinos and serves as the official host/hostess for all tours by personally performing the following tasks.

Essential Duties and Responsibilities

  • Promotes and provides excellent guest service experiences to both internal and external guests.
  • Serves as the official host/hostess for all organized tours.
  • Answers multiple telephones and enters patron information into enterprise computers.
  • Provides current and accurate information regarding services available throughout the casino and answers patron's questions.
  • Assist patrons with mobility issues as needed.
  • Performs other special projects and duties as assigned.

Skills / Requirements

  • High School Diploma or GED and six months experience in a customer service related position. 
  • Must have excellent customer service skills and abilities.
  • Strong human relations and decision making skills.
  • Skilled in the area of public speaking and oral presentations to a wide variety of audiences. 
  • Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
  • Must pass a full background check to be certified/licensed prior to employment.
  • Must be able to work in a smoking environment.

Important Notes

There are suitability standards that all applicants must meet in order to obtain employment with Gila River Gaming Enterprises, Inc.  Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.

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